Refund policy
RECEIVED WRONG MERCHANDISE
If you receive the wrong merchandise you must contact info@sillasplegable.com within 5 business days. We will replace the incorrect merchandise at no charge to you. If you receive incorrect merchandise Sillas Plegables will not charge you a restocking fee or shipping. If this situation arises please contact us within 5 business days of receipt and we will arrange to have the items picked up at no cost to you.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
RECEIVED DAMAGED MERCHANDISE
If there is visible damage to the packaging, please mark your delivery slip as such. You should also open the package immediately and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. Please contact info@sillasplegable.com as soon as that happens. If the package appears slightly damaged, write “Package Damaged” when you sign for the delivery. It is your responsibility to contact us within five (5) business days of receiving the damaged package. We will begin our investigation and claims process with the shipping company. These can take anywhere from 8 to 30 days to complete. We will replace the damaged merchandise at no charge to you. You must keep all damaged packaging and products for 14 business days as the shipping companies may come to retrieve them. We will pick up the damaged items at no charge to you, there may be times where we ask you to discard the damaged items.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
GENERAL RETURNS
In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Sillas Plegables. This request must be received no later than seven (7) business days from receipt of the merchandise. You may request an RMA number by sending an email to info@sillasplegable.com No merchandise may be returned without an RMA number. A form will be sent to you via email that must be printed and returned with the package. A 15% restocking fee will be assessed to all non-custom orders. Email us if you have any questions about this. Shipping fees are non-refundable and you will be responsible for return shipping costs.
While we do our very best to meet customer deadlines, there are always situations where a deadline can't be met. Failure to meet a deadline does not remove a customer's obligation to pay the normal cancellation fees. The best way to prevent this is to make sure we are aware of your deadline and to monitor your emails for a tracking number sent out around the time an order gets shipped.
In your request for RMA # please include the following:
1. Your order number.
2. The item number of the products you wish to return.
3. The quantity of the item you want to return.
4. The reason for the return.
PLEASE NOTE: All merchandise must be returned in the original condition, packaging, and shipping configuration. Product received other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.
REFUND & CANCELLATION POLICY
Generally, your order will ship within 48 to 72 hours, but it is VERY IMPORTANT that if you have a deadline you meet, you make us aware of it.
If you are contacted by info@sillasplegable.com because of a delay, back-ordered item, or we cannot meet your deadline and you wish to cancel your order we will reverse the payment and cancel the order.
If you decide to cancel your order, please email info@sillasplegable.com as soon as possible and we will cancel the order. If we are able to cancel, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund.
If your order ships and you cancel immediately after it ships, you will be responsible for all outbound and inbound shipping costs. You will need to receive the order and then call us to arrange a return per the above RMA instructions. Refusal of a shipment is not an acceptable way of returning/canceling order and may be subject to additional fees and penalties.
Cancellations or returns must be authorized in advance.
RECEIVING INSTRUCTIONS
Sillas Plegables uses several different shipping companies, and we ship from several different warehouse locations. Your order may be shipped in several shipments.
There are times when an order must ship via freight. If your order ships that method the shipping company will contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.
Tips to Reduce Your Inconvenience of Returns:
1. Before ordering, always understand the final dimensions of completely assembled products.
2. Please check the color and dimensions of items carefully to make sure they are suitable for the space intended.v
3. Let us know if we can be of assistance in selecting the right products for your situation.
4. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery.
5. Don't damage or discard any shipping materials, packing, or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.
If you receive the wrong merchandise you must contact info@sillasplegable.com within 5 business days. We will replace the incorrect merchandise at no charge to you. If you receive incorrect merchandise Sillas Plegables will not charge you a restocking fee or shipping. If this situation arises please contact us within 5 business days of receipt and we will arrange to have the items picked up at no cost to you.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
RECEIVED DAMAGED MERCHANDISE
If there is visible damage to the packaging, please mark your delivery slip as such. You should also open the package immediately and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. Please contact info@sillasplegable.com as soon as that happens. If the package appears slightly damaged, write “Package Damaged” when you sign for the delivery. It is your responsibility to contact us within five (5) business days of receiving the damaged package. We will begin our investigation and claims process with the shipping company. These can take anywhere from 8 to 30 days to complete. We will replace the damaged merchandise at no charge to you. You must keep all damaged packaging and products for 14 business days as the shipping companies may come to retrieve them. We will pick up the damaged items at no charge to you, there may be times where we ask you to discard the damaged items.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
GENERAL RETURNS
In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Sillas Plegables. This request must be received no later than seven (7) business days from receipt of the merchandise. You may request an RMA number by sending an email to info@sillasplegable.com No merchandise may be returned without an RMA number. A form will be sent to you via email that must be printed and returned with the package. A 15% restocking fee will be assessed to all non-custom orders. Email us if you have any questions about this. Shipping fees are non-refundable and you will be responsible for return shipping costs.
While we do our very best to meet customer deadlines, there are always situations where a deadline can't be met. Failure to meet a deadline does not remove a customer's obligation to pay the normal cancellation fees. The best way to prevent this is to make sure we are aware of your deadline and to monitor your emails for a tracking number sent out around the time an order gets shipped.
In your request for RMA # please include the following:
1. Your order number.
2. The item number of the products you wish to return.
3. The quantity of the item you want to return.
4. The reason for the return.
PLEASE NOTE: All merchandise must be returned in the original condition, packaging, and shipping configuration. Product received other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.
REFUND & CANCELLATION POLICY
Generally, your order will ship within 48 to 72 hours, but it is VERY IMPORTANT that if you have a deadline you meet, you make us aware of it.
If you are contacted by info@sillasplegable.com because of a delay, back-ordered item, or we cannot meet your deadline and you wish to cancel your order we will reverse the payment and cancel the order.
If you decide to cancel your order, please email info@sillasplegable.com as soon as possible and we will cancel the order. If we are able to cancel, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund.
If your order ships and you cancel immediately after it ships, you will be responsible for all outbound and inbound shipping costs. You will need to receive the order and then call us to arrange a return per the above RMA instructions. Refusal of a shipment is not an acceptable way of returning/canceling order and may be subject to additional fees and penalties.
Cancellations or returns must be authorized in advance.
RECEIVING INSTRUCTIONS
Sillas Plegables uses several different shipping companies, and we ship from several different warehouse locations. Your order may be shipped in several shipments.
There are times when an order must ship via freight. If your order ships that method the shipping company will contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.
Tips to Reduce Your Inconvenience of Returns:
1. Before ordering, always understand the final dimensions of completely assembled products.
2. Please check the color and dimensions of items carefully to make sure they are suitable for the space intended.v
3. Let us know if we can be of assistance in selecting the right products for your situation.
4. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery.
5. Don't damage or discard any shipping materials, packing, or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.